Privacy Policy

1. Introduction

Welcome to Shaffaf's Privacy Policy. This policy describes how Shaffaf ("we", "us", or "our") collects, uses, shares, and protects your personal information when you use our property management platform and services.

We are committed to protecting your privacy and ensuring transparency in how we handle your data. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you directly provide to us, including:

• Account Information: Name, email address, phone number, password
• Property Information: Property details, addresses, unit information
• Payment Information: Billing details, payment methods (processed securely through third-party providers)
• Communications: Messages, feedback, and support requests
• Profile Information: Additional details you choose to add to your profile

2.2 Automatically Collected Information

When you use our services, we automatically collect:

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies and similar technologies

3. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our services
• To process transactions and send related information
• To send administrative information, updates, and security alerts
• To respond to your comments, questions, and provide customer support
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and fraudulent activity
• To personalize your experience and improve our platform
• To send marketing communications (with your consent)
• To comply with legal obligations

4. Information Sharing and Disclosure

4.1 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.3 Property Stakeholders

Information may be shared between property owners, managers, and residents as necessary for property management purposes.

4.4 Legal Requirements

We may disclose information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Secure data centers and infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Retention periods vary depending on the type of information and the purposes for which it is used:

• Account information: Retained while your account is active
• Transaction records: Retained for accounting and legal compliance (typically 7 years)
• Usage data: Generally retained for analytics purposes (typically 2-3 years)

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing of your information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information for certain purposes
• Withdraw Consent: Withdraw consent for data processing where consent was required

To exercise these rights, please contact us at info@shaffaf.app. We will respond to your request within a reasonable timeframe.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for the platform to function properly
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, some features of our platform may not function properly.

9. Third-Party Links

Our platform may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: info@shaffaf.app
Phone: +92 334 8811119
Address: Karachi, Pakistan

We take privacy concerns seriously and will respond to your inquiry promptly.