Last Updated: February 8, 2026
Welcome to Shaffaf ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of our property management platform, services, and website (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our Services. We reserve the right to modify these Terms at any time, and your continued use of the Services constitutes acceptance of such modifications.
Shaffaf provides a comprehensive property management platform that enables property owners, managers, and residents to:
To access certain features of our Services, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
We offer different account types including property owners, property managers, and residents. Each account type has specific permissions and access levels within the platform.
When using our Services, you agree to:
Use of certain features of our Services may require payment of fees. All fees are described on our pricing page and are subject to change with notice. You agree to pay all applicable fees in accordance with the pricing and payment terms in effect at the time the fee becomes payable.
Payments are processed through secure third-party payment processors. You agree to provide valid payment information and authorize us to charge your designated payment method for all fees.
Refund policies vary depending on the service plan. Please contact our support team for specific refund requests. We reserve the right to issue refunds at our sole discretion.
Your use of our Services is also governed by our Privacy Policy. We collect, use, and protect your personal information in accordance with applicable data protection laws. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.
We implement industry-standard security measures to protect your data, but we cannot guarantee absolute security. You acknowledge that you provide data at your own risk.
The Services, including all content, features, and functionality, are owned by Shaffaf and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
You retain ownership of any content you submit to the Services. However, by submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content in connection with providing the Services.
We strive to provide reliable and continuous Services. However, we do not guarantee that the Services will be uninterrupted, timely, secure, or error-free. We reserve the right to modify, suspend, or discontinue any part of the Services at any time with or without notice.
To the fullest extent permitted by law, Shaffaf shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
You agree to indemnify, defend, and hold harmless Shaffaf, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, or your violation of any rights of another party.
We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will immediately cease.
You may terminate your account at any time by contacting our support team. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.
These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts located in Karachi, Pakistan.
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Services, the parties agree to first attempt to resolve the matter through good faith negotiations. If the dispute cannot be resolved through negotiation, the parties agree to submit to mediation before pursuing litigation.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.
If you have any questions about these Terms of Service, please contact us at:
Email: info@shaffaf.app
Phone: +92 334 8811119
Address: Karachi, Pakistan
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
These Terms constitute the entire agreement between you and Shaffaf regarding the use of the Services, superseding any prior agreements between you and Shaffaf relating to your use of the Services.